Shaking hands, sending gift baskets and muting yourself on Teams – if you work in the corporate world in the UK, you’ll be aware that these are just some of the unwritten rules we adopt when working in the business world. But how might this differ as you travel across the globe? Here are some examples of how business etiquette may vary around the world.
Japan
Within Japanese business culture, a quality, well-presented business card is very important and it is always expected of you to exchange them during business meetings and to do so in a certain manner.
When receiving a business card, it’s important that you receive it with both hands, evidently, acknowledge them and put them away somewhere secure on your person. When giving one out, you should always hold them by the corner so to not cover any information and logos, and then continue to bow as you hand it over.
Also, when it comes to attending business meetings in Japan, you should always wait for gestures and signals and try not to rush, whether you’re finding somewhere to sit, bowing or shaking hands.
If you happen to attend a business dinner, it’s common courtesy to fill your business partner’s cup when it is empty, and he or she will do the same for you!
France
In France, formality is key. When meeting new clients or colleagues, it’s important that you use ‘Monsieur’ or ‘Madame’ and/or a surname until the person says you can use their first name. Similarly, be sure to use your first and last name when introducing yourself.
Presentation is crucial so always dig out your best, professional office wear when attending meetings, and always present the details on your business card in French on one side and your native language on the other. No matter what you have in your linguistic repertoire, try and speak French as much as possible or better yet, apologise and explain that you are still learning how to speak and that you’re building your vocabulary.
Italy
Like in France, dressing as smart as possible is important in Italy, as is addressing and respectfully acknowledging seniors in the room.
Within a business meeting, always try to avoid high-pressure sales tactics and always be courteous.
If you are planning a project in Italy, it’s common to place some importance on protecting the environment and natural surroundings.
Thailand
If you ever find yourself travelling to Thailand on business, you may find that are strict protocols surrounding seating positions according to seniority and rank. Meaning, the highest-ranking, or the oldest individual in the room, is always seated first.
Formality is important in business meetings so be sure to dress formally in a suit and tie and always be punctual. Like in Japan, it’s important that when handing over business cards that you do so with your right hand, or both hands, and look at its details before storing it away.
No matter where you are in the world, being polite and showing respect for the country you are visiting, as well as the company that you are doing business with, will go a long way. While business etiquette can vary, try not to worry as most people will forgive you for making a mistake out of ignorance. In order to avoid situations in which you may offend someone, here are some more etiquette rules to consider!
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